Booking Terms & Conditions

/Booking Terms & Conditions
Booking Terms & Conditions2019-01-17T00:03:45+01:00

Buzzers Academies Childrens Activities (45)

  • All Academy Lead Tutors are employed by Teachsport, are DBS checked and regularly trained in First Aid and Safeguarding & Protecting Children. They are also qualified to a minimum of level 2 in their specialist sport/activity.
  • On completion of your online booking, please read our BOOKING CONFIRMATION page. Your child(s) name will be added to the relevant register. No additional communication will be made to confirm your booking. If you are unsure as to whether your online booking has been received, please call our office on 020 8698 3036. If payment has been taken from your account, then we have received your booking.
  • On completion of your telephone booking, your child(ren)’s name(s) will be added to the register and no further action is required.   No additional communication will be made to confirm your booking.
  • On completion of your hard-copy booking (sent via email, fax or post), your child(ren)’s name(s) will be added to the register and no further action is required. No additional communication will be made to confirm your booking. If you are unsure as to whether your booking has been received, please call our office on 020 8698 3036.
  • Payment on the day is accepted, but at an additional cost of £5. For the cheapest rates, please book online.
  • Payment can be made by PayPal (via this website), Debit/Credit Card (via this website), Direct Bank Transfer, Cheque, Cash or Childcare Vouchers. We do not currently accept Debit or Credit Card payment over the phone or at our venues. If paying by Childcare Vouchers, please email our Finance team at info@teachsport.org
  • Cancellations & Refunds – To cancel an Academy booking, you must notify Teachsport on 020 8698 3036. Failure to do so may result in you being refused a refund. You will receive a 90% refund for cancellations made on pre-paid bookings (cancelled with more than 24 hours’ notice). Cancellations made less than 24 hours’ prior to your booking ‘Academy date’ will be refunded 75% of the booking value. If your booking has not been pre-paid and you do not notify us of your non-attendance, a mark will go against your records. The mark will remain if no contact is made over the next 48 hours. Persistent non-attendance without notice may lead to Teachsport refusing your future bookings. Cancellation by parents/guardians due to poor weather will not be refunded. Cancellation by Teachsport due to poor weather will be refunded.
  • Teachsport reserve the right to refuse or exclude any person at any time prior to or during an Academy if, in their opinion, that person is incompatible with the general wellbeing and safe running of the Academy. In this instance no refund will be given and any costs incurred, including any damage, will be passed onto the parents/guardians who will also be responsible for the collection of the child from the Academy. We pride ourselves on the quality of our staff and our school teaching backgrounds, which in turn has led us to work with children with special educational and behavioural needs. Removal from one of our Academies is our last resort and wherever possible, we will work with parents/guardians to resolve any issues prior to taking this action.
  • Booking and payment questions and queries are to be made directly to Teachsport via telephone (020 8698 3036) or email (buzzers@teachsport.org). Please do not direct any payment or booking queries/questions to our Academy staff.
  • When children are booked on to and attend a Buzzers Academy, it is automatically assumed that they are allowed to participate in our activities and have the parent/guardian permission to do so.
  • Teachsport do not accept any liability for the loss or damage of any property belonging to children attending our Buzzers Academies. Teachsport strongly advise that no personal belongings other than lunch and clothing are brought to a Buzzers Academy. All clothing, lunch equipment and other personal possessions should be named.
  • Children should wear appropriate sports clothing to all Buzzers Academies. Teachsport strongly advise that outdoor/waterproof clothing is also brought to every Academy day, regardless of the time of year.
  • At the Bromley Academy, Wellington Boots, a waterproof jacket and a change of clothes may be required (for our Woodland & River activities).
  • Parents/guardians are advised that dropping off their child(ren) before Extended Day hours will not be accepted. Our insurance does not allow children to be present on site, outside of our working hours. Parents/guardians should remain with their children until the scheduled Academy start time. Children dropped off before this time will not be allowed on site.
  • For children booked on to the Academy Day who are dropped off before 9.50am or collected after 4.10pm, parents/guardians will be charged Extended Day rates.
  • All children (via parents) are required to sign in and out of each day of the Academy.
  • Parents/guardians MUST escort their child(ren) to the Academy entrance and be present when signing in. Teachsport only have duty of care of your child(ren) once they are signed in. We strongly advise that children are not dropped off at the venue car park/entrance and left to walk in unattended.
  • At the end of each Academy day, parents/guardians must notify the Academy ‘Head Coach’ on arrival that they are taking their child, so that they can be signed out accordingly. Parents/guardians must be visible to our staff before we allow children to leave the Academy premises i.e. parents/guardians should not wait for their children in their vehicles.
  • To notify us that another person other than those mentioned on your booking form and/or ‘Contact Information Sheet’, are collecting your child(ren), please call Teachsport on 020 8698 3036 or verbally inform the ‘Head Coach’ at the Academy.
  • If you give permission for your child(ren) to travel home on their own (without an authorised adult), then you must give us written permission prior to the relevant day. Without SIGNED written permission from a parent/guardian, we will not allow your child(ren) to leave the Academy premises. Telephone/text permission will not be accepted.
  • For any children uncollected after the scheduled finish time of the Academy without communication from a parent/guardian, the following actions will be applied:
    • If non-collection for the Academy Day (maximum 15 minutes waiting time), you will be charged for the Extended Day service on arrival (to be paid on the same day).
    • If non-collection after the Extended Day hours, parents/guardians and any emergency contacts detailed on your ‘Contact Information Sheet’ and/or original booking form will be telephoned. Our staff will stay with your child(ren) until an authorised adult arrives to collect them. On arrival, you (or the authorised adult) will be charged £5 every 15 minutes (to a max of 1 additional hour).
    • If we fail to make communication with any of the contacts on your ‘Contact Information Sheet’ and your child(ren) have not been collected 1 hour after the end of the Academy day (Extended Day hours where applicable), Social Services and/or the local police station will be contacted. At this point, the responsibility of your child(ren) will no longer be that of Teachsport.
    • Failure to notify Teachsport of your lateness may result in additional administration, venue hire and staff fees. You will be notified of this in writing and the fee must be paid in full before you will be allowed to re-book on to one of our Buzzers Academies.
    • Consistent lateness may result in your remaining booking dates being terminated. If this does occur, then you will be given a full refund for remaining dates.
  • Should you have any concerns regarding your child’s time at any of our Buzzers Academies, please in the first instance email the Teachsport Operations Manager, Matt Walker at matt.walker@teachsport.org. Alternatively, please email our Company Director, Carrie Perkins at carrie.starace@teachsport.org. Your concerns will be investigated and responded to as quickly as possible. If you are not satisfied with the action taken and/or reply given, you will be invited to attend a meeting with our company Directors.
  • The personal information requested on our Academy ‘Booking Forms’ is required to allow our employees to provide professional holiday and half-term care. This information will not be divulged to persons unconnected with Teachsport and Buzzers Academies. It is the parent’s/guardian’s responsibility to update Teachsport with any changes in personal information including home address, email address, contact telephone numbers and medical information.
  • During our holiday Buzzers Academies, we occasionally take photographs of the activities. If you do not wish for your child to feature in any of these photos, then you must click the ‘please do not take photographs of my child’ option on the booking form. All photographs are used for Buzzers marketing and social media use only.
  • Mobile phones and tablet devices are not to be used by children during any of our academies. If your child brings their own mobile phone or tablet, then the item(s) will be locked securely away by our lead tutor.
  • Medication must be handed to the lead coach at the Academy, to be stored away safely and securely. Please give the lead coach ALL relevant information regarding the medication and your child’s medical needs and specifications. There is a section on the online booking form which asks for medical details; please complete this as accurately and informatively as possible. Timings of when medication should be taken must also be given to the lead coach.
  • Our staff are not permitted to apply sun cream or sun protection products to any children in attendance of a Buzzers Academy. Our staff are also not permitted to assist children with the application of sun protection cream. Relevant sun protection should be applied prior to your child’s arrival. Our staff will ensure that during periods of hot weather, that all children spend a sufficient amount of time in the shade. Parents are also advised to dress their children with appropriate sun hats during periods of hot/sunny weather.
  • All Buzzers staff are fully trained to administer first aid to any child that requires it. Our staff are not permitted to apply plasters to any child.
  • For any parents/guardians requiring Tax Credit receipts/paperwork, there will be a charge of £8 for a part-year statement or £12 for a full-year statement. This is to cover our head office administration costs. All statements will be signed by our Buzzers Manager and put on Teachsport & Buzzers Academies letterhead.
  • Late Payments i.e. an outstanding balance from a Buzzers booking after the academy period has concluded, will incur a ‘late payment’ fee. We allow 14 days after the last day of the academy, for all outstanding payments to be cleared (you will be notified of any outstanding balances). Failure to do this will result in an additional £10 fee being added to the outstanding balance. This new balance will be invoiced and payment is due within 14 days of the invoice date. Failure to pay this invoice in full will result in an additional £1 per day being added for every day that the invoice is not paid.
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